ARE YOU A PEOPLE PERSON?
As part of a group of companies that comprise one of Dorsets largest licensed taxi and private hire companies we offer a complete range of passenger car services to individuals, groups and corporate customers. In addition, we provide courier service solutions and have a reputation for delivering excellent customer service.
Driven by a team of ambitious personnel, we are currently expanding and are looking for like-minded professionals to join our organisation.
Working at our offices in Dorchester, we are currently recruiting telephonists to provide a first point of contact service to our customers and drivers.
• Handling inbound calls and processing bookings, reservations and enquiries
• Building relationships with new and existing customers and corporate clients
• Managing travel and journey issues on behalf of our customers via real time in-house tracking systems and applications
• Case creation for customer complaints
• Achieve and maintain all performance, productivity and quality targets set.
• Good command of the English language
• Excellent verbal and written communication skills
• Computer literate with good keyboard skills
• Call centre and/or customer service experience
• Willingness & ability to learn & work long (often unsociable) shifts
• Resident within reasonable access to our main office
Advantages would include:
• Private Hire or similar travel booking experience
• Customer service qualification
• Working Knowledge of Cordic software or similar dispatch systems
• Topographical knowledge of Dorset
• Pay is in line with industry standards. We offer excellent career progression and training opportunities for the right candidates.
If you’d like to know more, please get in touch.